Service Agreement

Postpartum Doula Service Agreement

1. Scope of Support & Non-Medical Disclaimer

I provide emotional, physical, and informational support to postpartum families.

• Non-Medical Role: I am not a medical professional (doctor, nurse, or midwife). I do not perform clinical tasks, including but not limited to medical exams, diagnostic tests, or administering medications to parent or infant.

• Consultation: All health-related concerns should be directed to your primary healthcare provider or a licensed medical professional.

2. Package-Specific Terms

• Bud Package (3 Hours): This introductory session consists of a single, continuous 3-hour shift. Hours cannot be split into multiple visits.

• Bloom Again Package (30 Hours): This package is designed for consistent, long-term support. Shifts are scheduled for a minimum of 3 hours each. All hours must be utilized within 6 months of the first visit.

3. Cancellation & Rescheduling

• Notice Required: A minimum of 24 hours' notice is required to reschedule a shift without penalty.

• Late Cancellations: If a shift is cancelled with less than 24 hours' notice, the hours for that shift will be forfeited from your package balance.

• No-Refund Policy: Once services have commenced, package fees are non-refundable.

4. Health & Safety

• Illness Disclosure: Both the Doula and the Client agree to disclose any symptoms of contagious illness (fever, cough, etc.) prior to a scheduled shift.

• Virtual Pivot: If a shift cannot be performed in person due to illness or safety concerns, support may be provided virtually, or the shift will be rescheduled at the earliest safe opportunity.

5. Privacy Policy

I respect your family’s privacy. All personal and health information shared during our time together is kept strictly confidential and will not be shared with third parties without your express written consent, in accordance with Canadian privacy standards.